Case Study

Easylink : working with global pen manufacturer

By May 21, 2021August 10th, 2022No Comments

Shachihata

Shachihata is a Japanese pen manufacturer producing some of the best art markers and pens for professionals and artists worldwide. They have been making pens and stamps since 1925, gaining recognition for long lasting, quality products.

Shachihata send multiple palletised shipments into Europe each week. With the change of customs regulations after Brexit they found that their incumbent supplier had extreme difficulty getting their shipments delivered to their European customers. This was bad enough but their supplier, a very large international player, was not communicating with them leaving them in the dark and unable to keep their customers updated. All lines of communication were effectively severed creating a severe headache.

Chris Collins, UK and Ireland Sales Manager, reached out to Easylink looking for help, within 48 hours of an initial meeting Easylink were able to present a comprehensive solution including dedicated Account Manager Rosie. Starting with a small number of shipments, Shachihata quickly found that Easylink were able to provide exactly what they were looking for and moved all of their European traffic.

The key difference was the communication, at every stage Rosie and the Easylink team were there to support, doing exactly what they promised when they promised it. Chris and the Shachihata team were delighted and look forward to working with Easylink for many years to come.

Chris commented that ‘’If you want a reliable, professional and excellent all round service, contact the team over at Easylink….a massive weight lifted from anyone’s shoulders.’’

If you want a reliable, professional and excellent all round service, contact the team over at Easylink….a massive weight lifted from anyone’s shoulders.

CHRIS COLLINS, SHACHIHATA UK AND IRELAND SALES MANAGER

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